Care by Design understands the fundamentals of organisational development, service management and leadership for the 21st century public sector organisation and communities.
Care by Design understands the fundamentals of organisational development, service management and leadership for the 21st century public sector organisation and communities.
At this stage, we have established what a specific service is supposed to be delivering, and what it is actually delivering. All may not be well. For example, we may not be meeting current or predicted future demand, running costs may seem unnecessarily high, and so on.
We, therefore, turn our attention to finding out why current performance is what it is by mapping the end-to-end process that delivers the service, and finding out how the process works, i.e. exactly what is happening at the moment?
To find out more about process mapping click here.
Published 1st January 1970