Care by Design understands the fundamentals of organisational development, service management and leadership for the 21st century public sector organisation and communities.

A Learning Organisation/ Community Approach

Despite numerous reorganisations, health and social care organisations tend to be managed in a hierarchical functional way. Problems are usually addressed within Directorates or Departments. Service users experience services across the interfaces between departments/organisations. We have to live with our organisational structures, however, by developing a learning organisation and health and social care community approach to service delivery focused around the needs of the service user with new Primary Care Trust (PCT) commissioning and service improvement as the facilitators, we can overcome these problems.

Published 20th November 2018